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Course Details

Upon completion of this course you will be able to: - Recognize how airlines and airports operate in relation to the provision of passenger services. - Learn about passenger and baggage check-in and boarding procedures, including passengers with special needs. - Interpret the respective regulatory requirements related to passenger and baggage transport. - Identify how computer reservations and departure control systems operate. - Ensure safe and secure passenger and baggage transport. - Learn about the latest technological innovations in passenger services. *This course is part of: - Airport Operations Foundation Diploma. - Passenger Experience Excellence Diploma.

Topic

Learn what it takes to work at one of the airline industry's most visible airport positions and obtain the skills you need to provide passenger services.

Course Overview

The course is designed to complement the training requirements outlined in the IATA Airport Handling Manual (AHM), the IATA Safety Audit for Ground Operations (ISAGO) and the IATA Passenger Services Conference Resolutions Manual (PSCRM).

Admission Requirements

Ability to write, read and understand the English language.